World-Class Service At All-Inclusive Grand Velas Los Cabos Resort
From the moment you drive up to the entrance of the Grand Velas Los Cabos Resort, right on the “Cabo Corridor” between San Jose del Cabo and Cabo San Lucas, you’re lured into an all-encompassing vibe of hospitality. Sure, the Grand Velas is a luxury property, so guests expect a certain degree of personalized attention. But here, service is not only attentive, it’s also comprehensive and intuitive. My mother and I arrived just prior to a tropical storm, and we were astonished, at every turn, at the level of concern and care we felt from each staff member we encountered.
We were greeted in the lobby with freshly made hyssop lemonade and five-minute chair massages at the check-in area, both of which brought us down from the buzz of travel and into relaxation mode. We were then introduced to our personal concierge, Carlos Martinez, who surfaced throughout the property throughout the day to unobtrusively check in, offer suggestions for off-property activities, and even accompanied us to the spa, holding an umbrella for us when it was raining outside, so that we wouldn’t slip on the walkway.
If you typically shy away from all-inclusive hotels, take another look at this property, which has seven distinct restaurants, all high-end, including Cocina de Autor, helmed by two-Michelin-starred chef Sydney Schutte, where elaborate 10-course tasting menus are served. Our favorites were the traditional Mexican restaurant, Frida (named after the artist, Frida Kahlo and featuring some of her favorite recipes), and Velas 10, which sits right on the ocean and serves a steak- and local seafood-driven menu.
Because the rooms and pool decks were battened down for the impending storm, staff entertained guests by planning fun events indoors, including a tequila tasting and a cooking class by Frida’s chef, Roberto Sierra.
Despite the weather, we managed to enjoy the elaborate spa, with a water circuit that incoporates multiple soaks and showers to suit any mood or speed.
My mom doesn’t eat raw fish, but I made my way to the ceviche bar by the pool daily, for a quick snack and a chile-laced margarita.
When the sun re-emerged, everyone flocked to the infinity pool, which has generously spaced, terraced seating with panoramic oceanfront views. Stellar service reached all the way to the chaise lounges, as attendants came around hourly to offer chilled cucumber slices for sun-tired eyes, cold fruit, and even chairside sunglasses-cleaning.
Rooms in the all-suite property are stocked with snacks (also included in the price), including wine, beer, and even tequila. Bathrooms are dimly lit and inviting, with walk-in showers, large tubs, two vanities and a makeup table.
The Grand Velas Los Cabos all-inclusive resort is one of the best choices in its category, in Cabo or anywhere.